Gamages is owned and managed by Fields Luxury Limited
WHAT PERSONAL DATA DO WE PROCESS?
We collect personal data when you (i) purchase watches, accessories, watch bands, gift cards or other associated goods and/or services, (ii) sign up for news, invites and offers, (iii) request support, (iv) register for a warranty and (v) are browsing our website. Such personal data will include your name, e-mail address, telephone number, delivery address, payment details, IP address, behavior on the website and other information that you voluntarily provide us. If we deliver a gift card (or other product) to you which is purchased by someone else than you, we process your contact details as provided by the purchaser.
PURPOSE, LEGAL GROUND AND STORAGE PERIOD
We will only use your personal data for the purposes and on the legal grounds set out below. Further, we will only use your personal data during the period set out under “Storage period”, after which period, your personal data will be erased.
1.Products and services
Categories of personal data: Identity (first name and second name), delivery address/billing address, telephone number, e-mail address, order information, payment details, payment history, credit card information and payment reference number.
Storage period: We will process your personal data during the term of our contract (including the statutory warranty period of three years), and we will thereafter erase your personal data. The storage period also applies to any unsuccessful purchase due to lack of funds in your account. We also save your personal data due to legal requirements (accounting legislation) for 7 years.
If you purchase a gift card, we process your personal data as described under “Purchases” above. If you receive a gift card (or other product) which is purchased by someone else, we process your personal data as described below.
Purpose of processing: When you receive a gift card we will process your personal data to fulfil our contractual obligations towards the purchaser of the gift card and to be able to let you use your gift card for purchases of our products.
Categories of personal data: E-mail address (electronic gift cards only), shipping address and telephone number (physical gift cards only), first name and last name (optional for the purchaser to complete) and personal greeting (optional for the purchaser to complete).
Legal ground for processing: The processing is necessary for (i) our legitimate interest to comply with our obligations towards the purchaser of the gift card and (ii) our and your legitimate interest to enable you to make purchases with your gift card.
Storage period: We will process your personal data during the validity period of the gift card, we will thereafter erase your personal data. The validity period of gift cards vary you can find information on the period applicable to your gift card on the card.
Purpose of processing: When you request support through email or our other support channels, we will process your personal data to be able to assist you with the relevant matter.
Categories of personal data: Your name, e-mail address and other contact details, order details, purchase amount, purchase history, place of purchase, invoice, payment method, our correspondence with you, technical data about devices and operating system used. At your initiative, we may also process personal data such as ID, bank account details, workplace, phone number, health data (such as allergy reactions or other health data that you provide us with), pictures attached by you or social status, if mentioned by you in our dialogue.
Legal ground for processing: If we provide this service on the basis of an agreement with you, we consider the processing of your personal data to be necessary for the performance of the contract to which you are party. In other cases, we consider the processing of your personal data in the above context to be based on our legitimate interest to provide you with the best customer service possible.
Storage period: We will erase your data within three years after the relevant matter has been finally resolved, except for sensitive data (such as ID, bank account details, health data (such as allergy reactions or other health data that you provide us with), pictures attached by you, social status, if mentioned by you in our dialogue) which will be erased immediately after your case has been resolved.
WARRANTY AND REPAIR SERVICE
Purpose of processing: When you use our warranty and/or repair services, we will process your personal data to fulfill our contractual obligations towards you.
Categories of personal data: Identity (first name and second name), e-mail address, delivery
address, any order information relating to the initial purchase, credit card information, payment reference number and photos of the product to be repaired (if requested by us in order to evaluate the possibility of performing the repair).
Legal ground for processing: The processing is necessary for our performance of the contract with you (i.e., Terms and Conditions).
Storage period: We will process your personal data during the term of our contract (including the statutory warranty period of three years) and we will thereafter erase your personal data.
Purpose of processing: We will process your personal data for the purposes of carrying out risk analysis, fraud prevention and risk management.
Categories of personal data: Identity (first name and second name), delivery address/billing address, telephone number, e-mail address, order history, payment history, purchase- and user generated data (clicks and user history), information about how our digital services are used.
Legal ground for processing: The processing is necessary for our legitimate interests to prevent fraud and to handle risks.
Storage period: We will erase any personal data used for this purpose on a six-month basis, unless there is another legal ground for keeping your data. Upon a purchase that has been cancelled due to fraud prevention, we will delete your personal data two years after the unsuccessful purchase.
2. Marketing and Interaction
Purpose of processing: When you sign up for news, invites and offers (direct marketing), we will process your personal data to provide the services as requested by you. Our direct marketing may be based on profiling, which means that we will customize the information that you receive from us based on certain factors. We use the following types of personal data to compile a profile: your gender, your location, your previous purchases, your behavior on our website, and/or your previous behavior when receiving direct marketing from us.
Categories of personal data : Any data collected in connection with a purchase (see ”Purchases” above), e-mail address, location (based on the physical store or Daniel Wellington website that you use to sign up for our marketing communications), any communication sent to you, order history and the e-mails that you have clicked on and your interactions with our website if you have followed a link in any e-mails sent to you.
Legal ground for processing: The processing is necessary for our legitimate interests to maintain good customer relations.
Storage period: If you opt-out or unsubscribe from our marketing (including profiling), we will no longer process your personal data for this purpose. Unless there is another legal ground for keeping your data (such as a valid purchase contract), we will also erase your personal data if you have not actively engaged with any of our direct marketing communications for a period of thirty (30) months.
Purpose of processing: If you have initiated a purchase at our website and if you have provided your e-mail address in connection therewith but have not completed the final step of your purchase, we will send you an e-mail with a link to your shopping cart for the purposes of reminding you of your uncompleted purchase.
Categories of personal data: Any details that you have entered in your shopping cart in connection with the uncompleted purchase (please refer to “Purchases” above for more details on what details we collect in connection with any purchase).
Legal ground for processing: The processing is necessary for our and your legitimate interest to remind you of your uncompleted purchase.
Storage period: We will erase your data, within one month after the checkout reminder, unless there is another legal ground for keeping your data (such as a valid purchase contract). Opt-out is possible by contacting firstname.lastname@example.org
Purpose of processing: When browsing our website, we will process your personal data to improve our website and for marketing purposes.
Categories of personal data: IP-address, user generated data from cookies (e.g., clicks, page viewed, page visits, time spent, products viewed and clicked on, orders, average order value).
Legal ground for processing: The processing is based on the consent that you provide to us if you accept our Performance Cookies and Targeting Cookies (see “Cookies” below). In relation to Strictly Necessary Cookies, our processing is necessary for our legitimate interest in being able to provide you with a functioning website when you visit and use the services provided at gamages.london.
Please see more under “Cookies”.
ANALYSIS OF DATA
Purpose of processing: We will analyze your personal data, in order to compile aggregated tracking data (including to analyze visitors’ use of our sites by tracking information such as page views, traffic flows, search terms and click throughs) for the purposes of to continuously being able to offer a more user-friendly experience.
Categories of personal data : IP-address, user generated data from cookies (e.g. clicks, page viewed, page visits, time spent, products viewed and clicked on, orders, average order value), geographic location (country only), correspondence and feedback relating to our products and services, technical data (e.g. language, IP-address, device type, browser settings, time zone, operating system, platform), information about how you have interacted with us, i.e. how you have used our services, response times, page errors, how you reach and how you leave the site etc.
Legal ground for processing: The processing is based on the consent that you provide to us if you accept our Performance Cookies (see “Cookies” below).
Please see more under “Cookies”.
.3. Third-Party And Partners
TARGETED MESSAGES ON THIRD PARTY ADVERTISING PLATFORMS
Purpose of processing: We use third-party advertising platforms, such as Facebook, Google, YouTube, Instagram, etc. to send you messages that are targeted at you, based on your behaviour and browsing pattern, at specific times and locations of these platforms to increase the efficiency of our advertising campaigns. Your personal data is shared with the third-party advertising platforms, and they will attempt to match your profile in their database to determine the optimal time and place (the page you are browsing) to show you an advertisement from Swan & Edgar. We also need to analyze necessary information to understand the impact of our advertising. If you don’t accept that we track your data for this purpose, you may still see Swan & Edgar advertisements on other platforms at random.
You can learn more about how our advertising partners help us achieve this purpose by visiting their sites (the relevant links can be found in our Cookie Settings (see link below under “Cookies”)).
Categories of personal data: IP-address, user generated data from cookies (e.g., clicks, page viewed, page visits, time spent, products viewed and clicked on, orders, average order value), geographic location (country only).
Legal ground for processing: The processing is based on the consent that you provide to us if you accept our Targeting Cookies (see “Cookies” below).
Please see more under “Cookies”.
WHO DO WE SHARE YOUR PERSONAL DATA WITH?
Only the people who need to process personal data for the purposes mentioned above have access to your personal data. We may need to share your personal data with our group companies. We further may need to allow our suppliers access to your personal data when they perform services on our behalf, mainly to provide support and maintenance of IT systems, storage services and marketing. Any transfer of data outside the EU/EEA is made in line with data protection laws. Our international transfers of personal data (including transfers to our group companies and suppliers outside the EU/EEA) are based on the EU Commission’s standard contractual clauses. The standard contractual clauses may be found here.
We do also share your personal data with other controllers of personal data. Such controllers could be authorities (police, tax authority or other authorities), if we are obliged to share it according to law or suspected criminal activities, and transport companies for them to handle and deliver your order. When your personal data is shared with other controllers, they will be responsible for your personal data, and we refer to them for more information on how they process your personal data.
4. YOUR RIGHTS
You are entitled to the following rights under applicable laws:
The right to access: you may at any time request to access your personal data. Upon
request, we will provide a copy of your personal data in a commonly used electronic form.
The right to rectification: you are entitled to obtain rectification of inaccurate personal data and to have incomplete personal data completed.
The right to erasure (“right to be forgotten”): under certain circumstances (including processing on the basis of your consent), you may request us to delete your personal data. Please note that this right is not unconditional. Therefore, an attempt to invoke the right might not lead to an action from us.
The right to object: to certain processing activities conducted by the us in relation to your personal data, such as our processing of your personal data based on our legitimate interest. The right to object also applies to processing of your personal data for direct marketing purposes.
The right to restriction of processing: you may under certain circumstances request from us to restrict the processing of your personal data. Please note that this right is not unconditional. Therefore, an attempt to invoke the right might not lead to an action from us.
The right to data portability: you are entitled to receive your personal data (or have your personal data directly transmitted to another data controller) in a structured, commonly used and machine-readable format.
5. Cookie Overview
COOKIES (AND WHY WE USE THEM)
There are several types of persistent and session Cookies, and internal and external Cookies, including:
Strictly necessary Cookies: These are technically mandatory Cookies that are required for the operation of our Sites. They include, for example, Cookies that enable you to log into secure areas of our Sites, use a shopping cart, make use of ecommerce and payment services, or engage with customer service.
Functional Cookies: These are used to perform functions, such as storing your shopping cart selections while you continue to shop and navigate to different pages of our Sites. They also allow us to determine when your cart selections are about to be or have been
abandoned and recognize you when you return to one of our Sites. This enables us to personalize our content for you, greet you by name, remember your preferences (for example, your choice of language or region), and send you abandoned cart reminders. Functional Cookies also help us direct consumers to their appropriate Site and to determine whether an order is valid.
Analytical or performance Cookies: These Cookies help us improve the quality of our Sites and our services by collecting information to assess how you use our Sites. For example, analytical Cookies allow us to recognize and count the number of visitors and to see how visitors move around our Sites when they are using them. This helps us to improve the way our Sites work; for example, by ensuring that users are finding what they are looking for easily. This is known as web analytics, and we use tools such as Google Analytics for this function. We use web analytics to provide aggregate and anonymous statistics on how our Sites are used; to see how effective our advertisements are by identifying where you click and from which site you arrived; to provide feedback to carefully selected outside companies that one of our visitors also visited their site; to help us improve the Site by capturing errors in your browsing experience; and to provide you with improved Site functionality.
Targeting & Advertising Cookies: These Cookies record your visit to our Sites, the pages you have visited, and the links you have followed. We and selected external parties use this information to make our Sites and the advertising displayed on them more relevant to your interests. We also may share this information with third parties to provide third party advertisements targeted to your interest. These Cookies help us evaluate and optimize our advertising campaigns on third-party platforms, such as sponsored posts on social media or banners on other sites, according to the preferences expressed by users of these third-party platforms.
WHAT INFORMATION DO WE COLLECT THROUGH COOKIES?
Most of the information captured by Cookies will not directly identify you. The data we collect through Cookies may include unique device identifier; browser characteristics; device characteristics; operating system; language preferences; referring URLs; information on actions taken on our site; dates and times of Site visits, downloads, and activations. In some circumstances, however, Cookies do collect personal information.
SETTING AND CHANGING YOUR COOKIE SETTINGS
When visiting one of our Sites on a particular device, you may see a banner that allows you to accept or reject certain types of Cookies. After you have made your selection, the banner will not appear again on that device for that site for a period of time unless you clear your Cookies by adjusting your browser settings. However, please be aware that disabling, blocking, or deleting Cookies in your browser settings may impact your experience on all sites you visit, not just our sites.
Additionally, some third parties may provide services to help you opt out of receiving online advertisements from their networks. Visit: http://optout.networkadvertising.org for more information. Gamages is not responsible for these third-party services.
We employ appropriate technical and organizational security measures to help protect your personal data against loss and to guard against access by unauthorized persons. Appropriate security measures we have taken include implementing secure private connections, traceability, disaster recovery and access limitations. We regularly review our security policies and procedures to ensure our systems are secure and protected.
7. CONTACT INFORMATION